Benchmarking is a strategy that focuses on performance improvement, on better efficiency and on superior quality of services; this can be achieved by accepting changes. Benchmark takes into account the increase of productivity and more economical money spending, better quality and services.

Methodology is based on different elements and procedure steps that represent the entire improvement process detailed as follows:

1. The firm commitment to improve the activity:
• Identification of the target issue and of the decision that will be made related to it  
2. Support analytic structure:
• Performance key indicators
• Analysis of the world best practices
• Comparison between the self practice and the best practice in the world
3. Improvement and Learning Mechanism:
• Identification of the improvement potential
• Change implementation
4. Monitoring Mechanism:
• Report on the progress achieved